2. Information We Collect

2.1 Information You Provide Directly

When you book our mobile spa services, we collect the following information:

• Personal Identification: Full name
• Contact Details: Phone number, email address
• Service Address: The location where you want the service delivered (home, hotel, Airbnb, office)
• Service Preferences: Type of treatment selected (massage, nails, facials, waxing, etc.)
• Appointment Details: Preferred date and time
• Special Requests: Any allergies, health conditions, pregnancy status, or specific requirements for your treatment
• Payment Information: Payment method preference (we do not store credit card details)

2.2 Information Collected Automatically

• Website Usage: IP address, browser type, pages visited, time spent on pages
• Device Information: Type of device used to access our website
• WhatsApp Communication: Messages exchanged to confirm bookings and service details

2.3 Information We Do NOT Collect

• We do NOT collect or store credit card information on our servers
• We do NOT track your location beyond the service address you provide
• We do NOT sell your data to third parties
• We do NOT share your information for marketing purposes without consent

3. How We Use Your Information

We use your personal information solely for the following purposes:

3.1 Service Delivery

• To schedule and confirm your spa appointments
• To send therapists to your specified location
• To provide the spa treatments you have requested
• To communicate with you about your booking via WhatsApp, SMS, or email
• To accommodate special requests or health considerations

3.2 Payment Processing

• To process payments for services rendered
• To issue invoices and receipts
• To handle refunds or cancellations according to our Terms & Conditions

3.3 Customer Service

• To respond to your inquiries and provide support
• To follow up on completed services
• To handle complaints or concerns

3.4 Business Operations

• To improve our services based on customer feedback
• To maintain accurate booking records
• To comply with legal and regulatory requirements

3.5 Marketing (With Your Consent Only)

• To send promotional offers or newsletters (only if you opt-in)
• To notify you of special packages or seasonal offers
• You can unsubscribe from marketing communications at any time

4. How We Store and Protect Your Information

4.1 Data Storage

• Location: Your data is stored securely in South Africa
• WhatsApp Messages: Booking confirmations via WhatsApp are end-to-end encrypted by WhatsApp
• Email Communications: Stored securely on our email server
• Booking Records: Maintained in our secure database

4.2 Data Retention

• Active Bookings: Data retained until service is completed and payment is finalized
• Completed Services: Data retained for 3 months after your last appointment
• Accounting Records: Financial records kept for 5 years as required by South African law
• Marketing Lists: Retained until you unsubscribe or request deletion

4.3 Security Measures

• SSL encryption on our website (HTTPS)
• Secure password-protected systems
• Limited access to personal data (only authorized staff)
• Regular security updates and monitoring
• WhatsApp Business for secure messaging

5. Sharing Your Information

5.1 With Service Providers

We may share limited information with:

• Therapists: Only the information necessary to provide your service (name, service address, treatment type, special requests)
• Payment Processors: To process payments securely (we use reputable payment gateways that comply with PCI DSS standards)
• WhatsApp (Meta): For booking confirmations and communication

5.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or abuse
• Comply with tax and accounting regulations

5.3 What We DON'T Share

• We do NOT sell your personal information to third parties
• We do NOT share your data with advertisers
• We do NOT use your information for purposes unrelated to your spa service

6. Your Rights Under POPIA

7. Cookies and Website Tracking

7.1 Cookies We Use

Our website uses minimal cookies for:

• Essential Cookies: To ensure the website functions properly
• Analytics: To understand how visitors use our site (Google Analytics)

We do NOT use advertising or tracking cookies.

7.2 Managing Cookies

You can disable cookies in your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Services

• WhatsApp: We use WhatsApp Business for booking confirmations (WhatsApp Privacy Policy)
• Google Analytics: To analyze website traffic (Google Privacy Policy)
• Payment Processors: PCI DSS-compliant payment gateways (we do NOT store credit card information)

9. Children's Privacy

Our services are intended for adults (18+). We do not knowingly collect information from children under 18. Parental consent is required for minors receiving services.

10. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with a revised "Last Updated" date. Significant changes will be communicated via email to active customers. Continued use of our services indicates acceptance.

11. Contact Us About Privacy

12. Consent

By using our website and booking our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, and storage of your personal information as described above.

If you do not agree with this Privacy Policy, please do not use our services or provide us with your personal information.

13. Information Regulator Compliance

Pretty Peace Mobile Spa complies with the Protection of Personal Information Act (POPIA), Act 4 of 2013.